Privacy Policy

• Account details — your name, email address, phone number and password (stored only as a secure hash by our authentication provider).
• Addresses — the pickup and delivery addresses you enter, and a saved default address if you choose to keep one.
• Order details — the items you book, quantities, special instructions, chosen dates and windows, prices and totals, order status, and any reviews you leave.
• Payment references — we never see or store your card number. Payments are processed by Stripe, and we keep only Stripe's references (customer, payment and refund identifiers) needed to charge, refund and reconcile your order.
• Proof of service — a photo taken at pickup and a signature captured at delivery, so both of us have a record of the hand-off.
• Technical data — standard server logs (IP address, browser type, pages requested) used for security and to keep the site running, and a small amount of browser storage that remembers an in-progress booking.

• To provide the service: scheduling pickups and deliveries, routing our driver, cleaning your items, and returning them to you.
• To take payment, issue refunds and true-ups when the actual item count differs from your booking, and to keep accurate financial records.
• To contact you about your order — confirmations, status updates, delivery notices, and if something needs your attention.
• To protect the service: preventing fraud and abuse, rate-limiting, and investigating problems.
• To meet legal obligations, including tax and accounting record-keeping.

We do not sell your personal information and we do not use it for advertising by third parties.

We share information only with the service providers we need to run the business, and only what each one needs:

• Stripe — payment processing. Your card details go directly to Stripe and are governed by Stripe's privacy policy.
• Supabase — secure hosting of our database and sign-in system.
• Vercel — hosting of this website.
• Resend — sending the emails described above.
• Google Maps — address suggestions while you type an address. Google may receive the text you type into that field.
• Our driver — sees the name, phone number and address needed to complete your pickup or delivery, and nothing about your payment.

Some of these providers store data outside Canada (typically in the United States), where it may be subject to local laws. We may also disclose information if required by law or to protect our rights and safety.

• Order and payment records: as long as needed for accounting and tax purposes, generally seven years.
• Pickup photos and delivery signatures: kept with the order record for the same period, unless you ask us to remove them sooner.
• Account details: until you delete your account. You can do that yourself from your profile page, which removes your personal details from our records while keeping anonymised financial records we are required to retain.
• An unpaid booking that never reached payment is deleted automatically.

• Access and portability — download everything we hold about you as a spreadsheet from your profile page.
• Correction — update your name, phone number and address on the same page at any time.
• Deletion — delete your account from your profile page, or ask us and we will do it for you.
• Withdrawing consent — you can stop using the service at any time. Transactional emails about an order in progress are part of providing that order and cannot be switched off separately.
• Complaints — contact us first and we will do our best to resolve it. You may also contact the Office of the Privacy Commissioner of Canada.

All traffic to our site is encrypted (HTTPS). Access to customer data is restricted by role: customers see only their own orders, our driver sees only the stops assigned to them, and administrative access is limited to the business owner. We review these controls regularly. No system is perfectly secure, and we will notify you and the appropriate authorities if a breach affecting your information ever occurs.

We use a sign-in cookie to keep you logged in and browser storage to remember a booking you have started. We do not use advertising or cross-site tracking cookies.

Our service is intended for adults. We do not knowingly collect personal information from anyone under 16.

If we make material changes we will update the date at the top of this page and, where appropriate, tell you by email. Continued use of the service after a change means you accept the updated policy.

Questions about your personal information, or requests you cannot complete from your profile page, can be sent to:

info@highclean.ca · 4164743138